FAQ

There are a lot of questions to be asked when considering to invest in new apparel.

Check out our FAQ to see if there is an answer for your questions.

Shipping policy

Read more about our general rules on shipping.

We offer free shipping on all orders exceeding 499DKK.

Our estimated shipping time is 1-4 business days.

Returns and exchanges

In this section you can read more about how to return or exchange items purchased at STAMPEDENMARK.COM

Yes, you are welcome to visit our store in Copenhagen or Odense for exchange or refund. However, it is currently not possible to exchange and return in our store in Aarhus.

If you wish to exchange an item, you have to do the following:

You can return the item to the online store. Remember to include a copy of the invoice, a completed return note and the correct return code, and follow the procedure on how to return (which will appear from the return note). You must return the item to us within 14 days following receipt (see return address below). Your money for the returned items will be refunded once they have been received and processed. If you would like another item, please submit a new order.

By following this link you will find the return form and address: https://stampedenmark.com/pages/return-exchange

By following the link you will also find a hyperlink where you can buy a return label.

Other questions

If you are having troubles in finding your order confirmation in your mailbox, try to look in the spam filter. Otherwise please contact us.

Yes, you can visit your local Stampe store before buying.
It may be a good idea to contact the store in advance to inquire the stock status of the item. You can also see if the products are in stock in you local shop by checking if pick-up is available.
You can check out our opening hours and locations here:
https://stampedenmark.com/pages/contact-us

You can follow this link, if you are unsure what size to buy: https://stampedenmark.com/pages/size-guide
Otherwise, you are always welcome to get a personal advise in our local stores or from our live chat.

On most products we have made indvidual size measurements, which you can find in the pictures of the product.

At STAMPE DENAMRK, we advocate animal welfare which means the animals wellbeing is always ensured when we are buying all of our Mink and fox skins at the auction houses Kopenhagen fur and Saga fur. Healthy animals produce superior skins. 

To bread the healthiest animals in the most sustainable way, our main fur house, Kopenhagenfur.com and Sagafurs.com, is doing as followed:

"The auction houses has made substantial investments to continually optimise the environmental conditions on fur farms. Animal welfare means making sure they are always well cared for. Animals must receive ample food, water, sunlight, and display appropriate behaviour. From January 2017, the European fur trade began implementing WelFur, a science-based welfare certification system documenting the level of animal welfare on fur farms."
Read more: https://www.kopenhagenfur.com/en/responsibility/animal-welfare/
or here: https://stampedenmark.com/pages/copy-of-sustainable-fur